Job opening - Expert in Customer Service | Dutch | English in Geleen

summary

geleen, limburg
permanent

job category
other

job details

Job description

Are you highly organized, a strong communicator, and ready to play a crucial role in the supply chain of a global industry leader? As a Expert in Customer Service | Dutch | English at SABIC, you will be the vital link between our customers, Sales, and Supply Chain. You will ensure a flawless Order-to-Cash process and directly contribute to customer satisfaction and business growth.

...

Your Role as a Expert in Customer Service | Dutch | English:

In this dynamic role, you will manage the commercial and logistical needs of your assigned customer cluster.
You will evaluate and translate external customer requirements into internal requests, securing an uninterrupted Order-to-Cash (OTC) process.

How you can be the impact:

Additionally, you will participate in optimization projects and help drive our team's transformation agenda by leveraging modern tools.
Proactive Supply Chain Management: Ensure efficient, reliable, and cost-effective customer service and complete OTC cycle management (including order handling, deliveries, complaints, forecasting, and cash generation) against agreed service levels.
Process Gatekeeping: Execute and safeguard the Order-to-Cash work procedures for your area, coordinating closely with all internal and external parties involved.
Financial Accuracy: Handle financial surcharges regarding additional logistical activities towards customers.
Troubleshooting: Anticipate disturbances in your assigned area to maintain uninterrupted OTC/PTP processes. You will undertake ad hoc analyses and take the lead in problem-solving, maintaining a full strategic overview of the business.
E-Commerce & Innovation: Roll out, implement, and maintain e-commerce functionality and integrity in close cooperation with customers.
Future-Proof Efficiency: Drive process efficiency by actively utilizing Artificial Intelligence (AI) tools to master and streamline the OTC process.

Apply now and receive a WhatsApp message within 15 minutes with a few short questions, so we can help you quickly.

Don't have WhatsApp? We'll contact you by phone or email!

Job description

Your Role as a Expert in Customer Service | Dutch | English:

In this dynamic role, you will manage the commercial and logistical needs of your assigned customer cluster.
You will evaluate and translate external customer requirements into internal requests, securing an uninterrupted Order-to-Cash (OTC) process.

...

How you can be the impact:

Additionally, you will participate in optimization projects and help drive our team's transformation agenda by leveraging modern tools.
Proactive Supply Chain Management: Ensure efficient, reliable, and cost-effective customer service and complete OTC cycle management (including order handling, deliveries, complaints, forecasting, and cash generation) against agreed service levels.
Process Gatekeeping: Execute and safeguard the Order-to-Cash work procedures for your area, coordinating closely with all internal and external parties involved.
Financial Accuracy: Handle financial surcharges regarding additional logistical activities towards customers.
Troubleshooting: Anticipate disturbances in your assigned area to maintain uninterrupted OTC/PTP processes. You will undertake ad hoc analyses and take the lead in problem-solving, maintaining a full strategic overview of the business.
E-Commerce & Innovation: Roll out, implement, and maintain e-commerce functionality and integrity in close cooperation with customers.
Future-Proof Efficiency: Drive process efficiency by actively utilizing Artificial Intelligence (AI) tools to master and streamline the OTC process.

Apply now and receive a WhatsApp message within 15 minutes with a few short questions, so we can help you quickly.

Don't have WhatsApp? We'll contact you by phone or email!

experience
2
skills
Job Requirements:
- Education: Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
- 0–2 years of experience in Customer Service or logistics (ambitious starters are highly encouraged to apply!).
- Very good command of the English language (both written and spoken).
- Practical knowledge of SAP is required, along with ability to perform Order-to-Cash tasks in a hectic environment
qualifications
HBO

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